Terms and Conditions
It is important that you review this agreement because by placing an order with us by telephone, WhatsApp, email, or online, you agree to the terms of this Agreement (the “Agreement”) which shall cover the terms of our deliveries to you and your use of our website. This Agreement is between you and Gorton superstore, (the “Company” or “go”) that states the terms and conditions under which you may use the Site and receive deliveries from us.
Our Delivery Service
When you place an order, we use all reasonable effort to deliver to you through our own delivery service, Gorton Superstore Delivery Operations. Any delivery charge added to your order will be dependent upon, amongst other things, the value and weight of your order and the date and time of your delivery. If something is missing from your order, please contact us so that we can do everything reasonable in our power to ensure your satisfaction.
While we are committed to delivering a seamless experience to you and within the guidelines of our delivery SLAs, situations outside our control (e.g. National Postal Strike Actions, Adverse Weather Conditions, traffic disruptions etc.) may impact delivery timescales.
We are not liable for delays due to incorrect addresses provided to us by Customers. It is your responsibility to provide a correct delivery address and ensure that an appropriate person is available at the delivery address at all times during the delivery slot. Please note that Gorton Superstore will not accept liabilities that may arise from missed deliveries because of the nature of the goods supplied being fresh/frozen alongside the dry ones.
Our site: www.gortonsuperstore.uk
In the event that you instruct our own delivery service (Gorton Superstore Delivery Operations) to leave a delivery unattended at your address, Gorton Superstore expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
Our site: www.gortonsuperstore.uk
Rescheduling Perishable Deliveries
Rescheduling perishable deliveries may result in spoilage — at your own risk.
Perishable items are dispatched on a next-day delivery service to minimise spoilage. Any changes to delivery, including rescheduling or redirecting parcels after dispatch, are undertaken at the customer's own risk. Gorton Superstore accepts no liability for loss, spoilage, or damage to perishable goods arising from such changes or any resulting delays within the courier network.
Price and Availability
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.
From time to time, products you order may be unavailable. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable we will attempt to deliver a suitable substitute, unless you have asked us not to, in which case a refund will be processed for the item.